In case you have any complaints about the product or our service, feel free to contact us. Be sure that we are ready and able to resolve any situation that arises.
It is the duty of the buyer to establish the completeness and physical integrity of the product he picks up when taking over the shipment in the presence of the courier, and if he notices any defects he notices, he will immediately lose the rights that belong to him. If the inspection is performed later, or the goods have hidden defects that could not be noticed immediately, the buyer has seven days to notify the seller. If there is visible damage on it, you should not download the package.
In this case, please call us at + 381 16 241-940 or send us an e-mail with your details (name, surname, phone) to firstname.lastname@example.org and state the reason why you refused to download the package. We will inform you as soon as possible about further action.
If you received the shipment and after opening the box found that the delivered goods do not match the ordered or the invoice data is not appropriate, please, no later than 24 hours from the date of receipt of the shipment, call + 381 16 241-940 or send us e-mail with your details (name, surname, phone) to email@example.com and describe what problem you have. We will inform you as soon as possible about further action.
artfoodshop.com is obliged to replace the goods, reduce the price or refund the funds during the warranty period. The warranty period for our products is indicated on the product packaging. artfoodshop.com is obliged to respond to the consumer without delay, and no later than within 7 days from the receipt of the complaint, with a statement of the submitted request and a proposal for its resolution. The customer is entitled to compensation or to seek an adequate replacement for another product. If it is determined that the damage to the product was not caused by the factory, the buyer will be notified of the further procedure.